There must have been some major conference going on since despite trying 10 different hotels I couldn't find a room. I became a regular fixture at the Singapore Intercontiental front desk checking to see if a room for my missing night had been found. No fault of the hotel but the entire city was completely booked.
I big thanks to front desk employee Josiah and his manager who, despite everything was able to find me a room. Kudos to the hotel for not only finding me a room but also ensuring I didn't have to change rooms multiple times. They accomplished this by upgrading me to a higher level suite and letting me stay in the suite for the entire stay.
Personal thanks to Josiah who was very helpful and not only went out of his way to find me a room, but also was available the numerous times I had questions about the local area. I am not sure if I should be thanking him though, since thanks to his excellent shopping advice I bought more things than I was planning! Thank you!
On the service note, one more story and thank you to unnamed Intercontinental staff member, the tailor! I sent my blazer down for ironing and got a phone call from the housekeeping staff asking me if I wanted my buttons changed! They noticed that a few of my jacket buttons were broken and replaced all buttons with a matching set! Small things like this are great for creating customer satisfaction and a memorable stay. Thank you!
Website for Singapore Intercontinental
